Saskatchewan Security Guard License Practice Exam

What is an example of non-verbal communication that security guards can use?

1. Updating incident reports

2. Making eye contact

3. Writing down observations

4. Using a radio

The correct answer is: Making eye contact

Making eye contact is a vital form of non-verbal communication that security guards can effectively utilize in their roles. This type of communication can convey a wide array of messages without the need for spoken words. For instance, maintaining eye contact can demonstrate confidence and attentiveness, which can deter potential wrongdoers or reassure individuals in distress that they are being observed and treated with care. Additionally, eye contact can facilitate non-verbal cues, helping to express interest and understanding while also signaling boundaries and authority. This form of communication is especially crucial in settings where verbal communication may be impractical or less effective due to noise or other distractions. In contrast, updating incident reports and writing down observations are both forms of written communication, while using a radio involves verbal communication. None of these capture the essence of non-verbal interactions that are essential for effective security operations.