Saskatchewan Security Guard License Practice Exam

What is an appropriate way to handle inquiries from the public while on duty?

1. Provide long-winded explanations

2. Disclose all sensitive security details

3. Provide accurate information without disclosing sensitive security details

4. Redirect all inquiries to a colleague

The correct answer is: Provide accurate information without disclosing sensitive security details

Handling inquiries from the public while on duty requires a balance between being informative and maintaining security protocols. Providing accurate information ensures that the public is informed and feels safe, which is a key aspect of a security guard's role. However, it is crucial to avoid disclosing sensitive security details that could compromise safety or breach confidentiality agreements. By giving precise information without revealing anything that could be deemed sensitive, a security guard reassures the public, builds trust, and upholds the integrity of the security measures in place. This practice not only protects the organization but also facilitates effective communication with the community. While it may be tempting to elaborate in detail or redirect all inquiries, doing so can either overwhelm the inquirer or lead to misunderstandings. Thus, maintaining a straightforward and responsible approach aligns with the professionalism expected in a security role.