Saskatchewan Security Guard License Practice Exam

How should a security guard deal with aggressive behavior from an individual?

1. By using force to subdue the individual

2. By remaining calm and using non-threatening body language

3. By shouting to assert authority

4. By abandoning the area

The correct answer is: By remaining calm and using non-threatening body language

Remaining calm and using non-threatening body language is the most effective approach for a security guard dealing with aggressive behavior. This method can help de-escalate a potentially volatile situation without further provocation. When a security guard maintains a calm demeanor, it can have a soothing effect on the aggressive individual, potentially lowering their level of aggression and opening a pathway for communication. Non-threatening body language includes keeping hands visible, avoiding sudden movements, and maintaining a relaxed posture. These cues can signal to the aggressive individual that the security guard does not intend to escalate the situation, fostering a sense of safety that can help defuse tensions. In contrast, resorting to force could escalate the confrontation, potentially leading to injury for both the guard and the individual. Shouting to assert authority may also provoke further aggression rather than mitigating it. Abandoning the area can leave situations unresolved and may put others at risk. Therefore, the most effective strategy is to remain calm and non-threatening, prioritizing communication and resolution.